Refund and Returns Policy
Last Updated: October 29, 2026
Clothes Corner is a public-facing brand of CLOTHES CORNER CONSIGNMENT LLC, a Kentucky limited liability company identified in public records by company number 0582863. This Refund and Returns Policy explains when an order may be returned, how to report a damaged or incorrect item, and when an approved refund is issued.
Most products sold through theclothescorner.com are apparel items prepared after an order is placed. Please review the product page, available options, measurements, photographs, materials, and any product-specific notes before completing your purchase.
Quick Reference
| Topic | Our standard |
|---|---|
| Return request | Within 14 calendar days after delivery for eligible products. |
| Eligible reasons | Buyer’s remorse, fit, damage, defect, incorrect item, or material mismatch with the listing, subject to the conditions below. |
| Customized products | Final sale unless the product arrives damaged, defective, incorrect, or materially different from the approved order. |
| Restocking fee | No restocking fee for an approved return. |
| Refund timing | Usually processed within 3–7 business days after receipt and inspection. |
1. Return Eligibility
You may request a return within 14 calendar days after the carrier records delivery. A return is eligible only after Clothes Corner confirms the request and provides return instructions.
For standard, non-personalized apparel, we accept eligible returns for:
- Change of mind or buyer’s remorse;
- Fit or sizing concerns;
- An item that arrives damaged or defective;
- An item that is different from the item ordered; or
- A material difference between the item received and the product listing.
2. Return Conditions
Unless the item is being returned because it arrived damaged, defective, incorrect, or materially different from its listing, the item must be:
- Unworn, unwashed, and unaltered;
- Free from makeup, perfume, pet hair, stains, smoke, and other signs of use;
- Returned with tags, accessories, and packaging supplied with the order; and
- Accompanied by the order number or another reasonable proof of purchase.
We may decline a return or reduce a refund where permitted by law if an item is returned outside the return window, used after delivery, damaged by the customer, incomplete, or materially different from the condition in which it was delivered.
3. Customized and Personalized Products
Products that are personalized, customized, made with customer-supplied content, or produced to a customer-specific specification are generally final sale. They may be returned or refunded when they arrive damaged, defective, incorrect, or materially different from the approved order.
If a product page states a product-specific return rule, that rule applies to the product. Product-specific rules will be displayed before checkout. Clothes Corner should use a return-policy exception label in Merchant Center for products that are not eligible for general buyer’s-remorse or fit returns.
4. How to Start a Return
- Email support@theclothescorner.com within 14 calendar days after delivery.
- Include your order number, the email address used at checkout, the product name, and the reason for the request.
- For damage, defects, or an incorrect item, include clear photographs of the product, packaging, tags, and the issue.
- Wait for written return instructions. Do not send a product to an address found on the internet or on an older version of this policy.
- Use a trackable shipping service and keep the tracking information until the return is resolved.
5. Return Shipping Costs
For a change-of-mind or fit-related return, the customer is responsible for the cost of returning the product unless applicable law requires otherwise. We do not deduct a restocking fee.
When Clothes Corner confirms that the product arrived damaged, defective, incorrect, or materially different from the listing, we will provide return instructions and, where appropriate, a prepaid return label or reimbursement of reasonable return shipping costs.
International customers are responsible for return shipping, customs charges, import taxes, and other destination-related costs for voluntary returns unless the item is confirmed to be damaged, defective, incorrect, or materially different from the listing. Original shipping charges and import charges may be non-refundable where permitted by law.
6. Refunds
After a returned product arrives, we inspect it to confirm that it satisfies this policy. If the return is approved, we generally submit the refund within 3–7 business days after receipt and inspection.
- Refunds are issued to the original payment method unless we agree to another resolution in writing.
- Your bank or payment provider may require additional time to post the refund.
- Shipping charges are refundable only when required by applicable law or when the return results from our error.
- If the returned product is not eligible, we will explain the reason and the available next step.
7. Damaged, Defective, or Incorrect Items
Contact us within 14 calendar days after delivery. Keep the product, packaging, tags, and shipping materials until we provide instructions. We may offer a replacement, repair where appropriate, or refund after reviewing the information and, where necessary, receiving the item.
8. Exchanges and Store Credit
Direct exchanges are not guaranteed because availability can change. If you prefer a replacement or store credit, mention that in your return request. Any replacement or store-credit option must be confirmed by Clothes Corner in writing.
9. Relationship to Other Policies
This policy should be read with our Shipping Policy, Cancellation Policy, Payment Policy, Privacy Policy, and Terms of Service. We may update this policy by posting a revised version and changing the “Last Updated” date. The version displayed at the time of purchase governs that order, subject to applicable law.
10. Contact
CLOTHES CORNER CONSIGNMENT LLC
200 E John Rowan Blvd #1714
Bardstown, KY 40004, USA
Email: support@theclothescorner.com
Phone: +1 (502) 348-6106
Support hours: Monday–Friday, 9:30 AM–3:30 PM Eastern Time
