Refund and Returns Policy

Last Updated: August 17, 2026

At Clothes Corner, we want every order to be clear, straightforward, and easy to understand. Our selection may include pre-loved clothing, consignment items, seasonal finds, one-of-a-kind pieces, and other apparel products. Because some items are unique or available in limited quantities, please review the product photos, description, size, condition notes, and any stated defects before placing your order.

This policy explains when an order may be canceled, when an item may be returned, how refunds are processed, and what to do if an item arrives damaged, defective, or different from the product listing.

Quick Reference

TopicSummary
Order CancellationRequest cancellation within 12 hours of placing your order.
Return WindowStart your return request within 14 calendar days after delivery.
Eligible ReturnsEligible defective, damaged, incorrect, change-of-mind, and fit-related returns.
Final Sale ItemsItems marked “Final Sale” are not eligible for return except where required by law or where the item is materially different from its listing.
Restocking Fee$0 restocking fee for eligible returns.
Refund ProcessingApproved refunds are processed within 3–7 business days after the returned item is received and inspected.

1. Return Eligibility and Time Frame

You may initiate a return within 14 calendar days after delivery. The item must satisfy all return conditions in Section 2. A return request is not approved until Clothes Corner confirms the request and provides return instructions.

Qualifying Reasons for Return

  • Defective or Damaged Item: The item arrived with major damage or a material defect that was not accurately disclosed in the product description or photographs.
  • Incorrect Item: You received a different item from the one shown in your order confirmation.
  • Change of Mind: An eligible item may be returned if you no longer want it, provided it meets all return conditions.
  • Fit or Sizing: An eligible item may be returned because it does not fit, provided it meets all return conditions.

2. Return Conditions and Item Requirements

To qualify for a return, the item must meet all of the following requirements:

  • Condition: The item must be unworn, unwashed, unaltered, and in the same condition in which it was received.
  • Tags and Packaging: Clothes Corner tags and any original packaging provided with the order must remain attached and intact.
  • Proof of Purchase: You must provide an order confirmation, packing slip, or other reasonable proof of purchase.
  • Completeness: The item must include the original components, documentation, or accessories that were included with the order.

Items Not Eligible for Return

  • Items marked “Final Sale” at the time of purchase, except where required by applicable law or where the item is materially different from its listing.
  • Items that have been worn, washed, altered, resized, damaged, or otherwise changed after delivery.
  • Items returned without the original Clothes Corner tags or required components.
  • Items returned after the 14-calendar-day return window.

3. How to Initiate a Return

Step 1 – Contact Us: Email support@theclothescorner.com within 14 calendar days after delivery. Include your order number, the name used for the order, and the reason for your request.

Step 2 – Provide Supporting Information: If your request concerns damage, a defect, or an incorrect item, include clear photographs of the item, packaging, tags, and the issue.

Step 3 – Receive Instructions: Our team will review the request and provide return instructions. Please do not ship an item back until you receive confirmation and instructions from Clothes Corner.

Step 4 – Ship the Item: Package the item securely and use a trackable carrier unless Clothes Corner provides a prepaid return label. Keep your tracking number until the return is fully resolved.

4. Return Shipping and Costs

  • Defective, Damaged, or Incorrect Items: When the issue is confirmed to be our error or a major undisclosed defect, Clothes Corner will provide a prepaid return label at no cost to you.
  • Change-of-Mind or Fit-Related Returns: You are responsible for the actual cost of return shipping and must use a trackable carrier.
  • Restocking Fee: Clothes Corner does not charge a restocking fee for eligible returns.

Return Address:
200 E John Rowan Blvd #1714
Bardstown, KY 40004
USA

Please wait for return instructions before shipping an item. A return sent without authorization or to an address other than the one provided in our instructions may be delayed or refused.

5. Refund Processing and Timeline

After a returned item is received, it will be inspected to confirm that it meets the return conditions. If the return is approved, the refund will be processed within 3–7 business days after inspection.

  • Refunds are issued to the original payment method used at checkout.
  • Your bank or payment provider may need additional time to post the refund to your account.
  • If a return is not approved, Clothes Corner will notify you of the reason for the decision.
  • If an item is returned in an ineligible condition, the return may be refused or the refund may be reduced to reflect the loss in value, where permitted by applicable law.

6. Damaged or Incorrect Items Upon Arrival

If your order arrives damaged, defective, or different from the product listing, please contact us within 14 calendar days after delivery. Include your order number and clear photographs of the packaging and item. Please keep the item and original packaging until Clothes Corner provides further instructions.

For a confirmed error or major undisclosed defect, Clothes Corner will provide return instructions and, where applicable, a prepaid return label. After the item is received and inspected, we will arrange an eligible refund or another resolution confirmed in writing.

7. Exchanges and Store Credit

Direct exchanges are not guaranteed because many consignment and pre-loved items are unique or available in limited quantities. If you prefer an exchange or store credit, mention this when you contact us. Any exchange or store-credit option must be confirmed by Clothes Corner before the item is shipped back.

8. Order Cancellation

You may request cancellation within 12 hours after placing your order. Once the order has entered final inspection, fulfillment, production, or shipment, cancellation may no longer be available. If cancellation is unavailable, you may request a return after delivery if the order and item meet this policy.

To request a cancellation, email support@theclothescorner.com as soon as possible with your order number and the email address used for the purchase.

9. Policy Consistency and Updates

This policy should be read together with the Shipping Policy, Payment Policy, Cancellation Policy, Terms of Service, and other information published on the Clothes Corner website. Clothes Corner may update this policy from time to time by posting a revised version on this page and changing the “Last Updated” date.

This policy is intended to explain the standard return and refund process. It does not limit rights or remedies that cannot be waived under applicable law.

10. Contact Information

If you have questions about a return, refund, or cancellation, please contact Clothes Corner:

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