Order Cancellation Policy
Last Updated: August 17, 2026
Many Clothes Corner items are unique, limited, pre-loved, or prepared for shipment shortly after purchase. For that reason, orders move into processing quickly. This policy explains when an order may be canceled, how to request a cancellation, and what happens when Clothes Corner must cancel an order.
Quick Reference
| Topic | Summary |
|---|---|
| Cancellation Window | Within 12 hours after the purchase is completed. |
| Cancellation Cost | No penalty for an approved cancellation within the cancellation window. |
| After 12 Hours | Cancellation is not guaranteed once final inspection, fulfillment, production, or shipping has begun. |
| Refund Method | Approved cancellations are refunded to the original payment method. |
| Internal Processing | Approved cancellation refunds are generally submitted within 24–48 hours. |
| Bank Processing | Financial institutions may require an additional 3–7 business days. |
1. The 12-Hour Cancellation Window
You may request cancellation within 12 hours after your purchase is completed. If the cancellation is approved within this window and the order has not already moved into fulfillment, we will issue a full refund without a cancellation fee.
After the 12-hour window expires, your order may enter final inspection, fulfillment, production, or shipment. At that point, cancellation is not guaranteed. If cancellation is unavailable, you may request a return after delivery under our Refund and Returns Policy.
2. How to Request a Cancellation
Contact us as soon as possible by email:
- Email: support@theclothescorner.com
- Suggested Subject: Cancellation Request – [Your Order Number]
Include your order number, the email address used for the purchase, and the reason for the request. A cancellation is not complete until Clothes Corner confirms it in writing.
3. Order Modifications
If you need to update your shipping address, remove an item, or request another change, contact us within the same 12-hour window. We will try to accommodate the request, but modifications are not guaranteed once processing or fulfillment has begun.
To reduce delivery problems, always review your order, shipping address, size, and product selection before submitting payment.
4. Cancellations by Clothes Corner
In limited circumstances, Clothes Corner may need to cancel an order, including when:
- An item is found to be unfit for sale during final inspection;
- A one-of-a-kind or limited item is unavailable because of an inventory discrepancy;
- A material product, pricing, or availability error is identified; or
- An order cannot be safely or lawfully completed, including where suspected fraud or unauthorized activity is identified.
If Clothes Corner cancels an order, we will notify you using the contact information provided at checkout and issue an eligible refund to the original payment method.
5. Refund Processing for Cancellations
Approved cancellation refunds are issued to the original payment method.
- Internal Processing: Clothes Corner generally submits the refund within 24–48 hours after cancellation approval.
- Bank or Payment Provider Processing: Your bank or payment provider may require an additional 3–7 business days before the funds appear in your account.
Clothes Corner does not control the processing time of your bank, card issuer, or payment provider.
6. Orders That Have Shipped
An order that has already shipped cannot be canceled. If you no longer wish to keep an eligible item after delivery, you may submit a return request under our Refund and Returns Policy.
7. Policy Consistency and Updates
This Cancellation Policy should be read together with the Payment Policy, Shipping Policy, Refund and Returns Policy, Privacy Policy, and Terms of Service. Clothes Corner may update this policy by posting a revised version on this page and changing the “Last Updated” date.
8. Contact Information
If you need help with a cancellation or order modification, please contact Clothes Corner:
- Email: support@theclothescorner.com
- Phone: +1 (502) 348-6106
- Address: 200 E John Rowan Blvd #1714, Bardstown, KY 40004, USA
- Support Hours: Monday–Friday, 9:30 AM–3:30 PM Eastern Time
- Contact Page: https://theclothescorner.com/contact-us/
