Order Cancellation Policy
Last Updated: October 29, 2026
Clothes Corner is a public-facing brand of CLOTHES CORNER CONSIGNMENT LLC, a Kentucky limited liability company identified in public records by company number 0582863. Because many apparel products are prepared after an order is received, orders may move into processing quickly. This policy explains when you may request a cancellation and what happens after a cancellation request is submitted.
Quick Reference
| Topic | Our standard |
|---|---|
| Cancellation window | Request cancellation within 12 hours after the order is placed. |
| Cancellation fee | No cancellation fee for an approved cancellation within the window. |
| After 12 hours | Cancellation is not guaranteed after processing, production, packing, or shipment begins. |
| Refund method | Approved cancellation refunds are issued to the original payment method. |
| Refund timing | We generally submit approved cancellation refunds within 24–48 hours; banks may take an additional 3–7 business days. |
1. The 12-Hour Cancellation Window
You may request cancellation within 12 hours after your purchase is completed. A cancellation is effective only after we confirm it in writing. If the request is received within the window and the order has not already moved into production, fulfillment, or shipment, we will generally issue a full refund without a cancellation fee.
After the 12-hour window, the order may already have entered production or fulfillment. We will try to help, but cancellation is not guaranteed after that point. If cancellation is unavailable, an eligible product may still be returned under our Refund and Returns Policy.
2. How to Request a Cancellation
Email support@theclothescorner.com as soon as possible with the subject line Cancellation Request – [Order Number]. Include the order number, the email address used at checkout, and the requested change. The time we receive the email is the time used to evaluate the cancellation window.
3. Order Changes
If you need to change a size, color, address, or other order detail, contact us within the same 12-hour window. We will try to accommodate the request, but changes are not guaranteed after production or fulfillment begins. Always review product options and shipping information before submitting payment.
4. Cancellations by Clothes Corner
We may cancel an order when an item is unavailable, a product or price error is identified, payment cannot be verified, an address cannot be serviced, suspected fraud is detected, or the order cannot be safely or lawfully completed.
If we cancel an order after payment, we will notify you using the information provided at checkout and issue an eligible refund to the original payment method.
5. Cancellation Refunds
We generally submit an approved cancellation refund within 24–48 hours after confirming the cancellation. Your bank or payment provider may require an additional 3–7 business days to post the refund. We do not control the final posting time.
6. Orders That Have Shipped
An order that has already shipped cannot be canceled. If you no longer want an eligible product after delivery, submit a return request under our Refund and Returns Policy.
7. Policy Updates
We may update this policy by posting a revised version on this page and changing the “Last Updated” date. The cancellation terms shown at checkout or in an order-specific written confirmation control that order where applicable.
8. Contact
CLOTHES CORNER CONSIGNMENT LLC
200 E John Rowan Blvd #1714
Bardstown, KY 40004, USA
Email: support@theclothescorner.com
Phone: +1 (502) 348-6106
Support hours: Monday–Friday, 9:30 AM–3:30 PM Eastern Time
